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CONTACT US

Our team is always ready to assist you before, during and after your purchase.

You can call us on +34 672 633 438 Monday to Friday from 14:00 to 16:00, or send a mail using the form below, and we will reply as soon as possible.

FAQ

Please read our frequently asked questions

Can I cancel my order?

Yes, up to 14 days after the order date.

What countries do you deliver to?

All countries in Europe.

How do I pay for my order?

You can pay with credit card or PayPal, everything through the PayPal platform

My order confirmation or bill is not correct.

Please contact us by email. We need your customer ID number (ex: SE 0382-34224) as well as information about the error that occurred.

Can I track my order?

Yes, go to track order

Part of my order is missing.

If the delivery note indicates that a particular product should be included in your package, but this is missing, you should contact us by email. We need your customer ID number (ex: SE 0382-34224) and information about the item you lack to be able to help you locate it. Should this happen, you don’t pay anything until all the goods have been delivered to your home.

Something has gone wrong with my order.

Every now and then things go wrong, but we do our very best to solve everything as smooth as possible. If you find that we have made an error with your order, please contact us by email as soon as possible.

How long is the delivery time?

Normally we deliver your products within 2-3 weeks.

Do I have to pay customs or import charges?

No. Any customs or import charges are included in the price.

Do you deliver to P.O. Boxes?

For security reasons we do not deliver to PO Boxes. It is possible to specify a different address for delivery.

Is it safe to shop online?

Yes, at Woolbed it is like shopping in any store. Changes, cancellations or refunds are accepted in case of dissatisfaction with your order.

CONTACT US

Our team is always ready to assist you before, during and after your purchase.

You can call us on +34 672 633 438 Monday to Friday from 14:00 to 16:00, or send a mail using the form below, and we will reply as soon as possible.

FAQ

Please read our frequently asked questions

Can I cancel my order?

Yes, up to 14 days after the order date.

What countries do you deliver to?

All countries in Europe.

How do I pay for my order?

You can pay with credit card or PayPal, everything through the PayPal platform

My order confirmation or bill is not correct.

Please contact us by email. We need your customer ID number (ex: SE 0382-34224) as well as information about the error that occurred.

Can I track my order?

Yes, go to track order

Part of my order is missing.

If the delivery note indicates that a particular product should be included in your package, but this is missing, you should contact us by email. We need your customer ID number (ex: SE 0382-34224) and information about the item you lack to be able to help you locate it. Should this happen, you don’t pay anything until all the goods have been delivered to your home.

Something has gone wrong with my order.

Every now and then things go wrong, but we do our very best to solve everything as smooth as possible. If you find that we have made an error with your order, please contact us by email as soon as possible.

How long is the delivery time?

Normally we deliver your products within 2-3 weeks.

Do I have to pay customs or import charges?

No. Any customs or import charges are included in the price.

Do you deliver to P.O. Boxes?

For security reasons we do not deliver to PO Boxes. It is possible to specify a different address for delivery.

Is it safe to shop online?

Yes, at Woolbed it is like shopping in any store. Changes, cancellations or refunds are accepted in case of dissatisfaction with your order.